Crystals & Gifts for the mind, body & soul
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Postage and Handling

POSTAGE & HANDLING

AUSTRALIAN CUSTOMERS
All Australian shipping includes tracking and will be sent standard post via Australia Post. All care is taken to ensure your order is securely packaged for safe transit and to ensure they arrive in their original condition. Standard delivery in Australia is anywhere between 2-14 days pending location and delays, particularly in peak periods. Postage will be calculated at checkout for orders up to 20kgs. For orders over this limit, please contact us for a quote or further information.

Extra cover/insurance and Signature on Delivery is an additional charge and is highly advisable. Please note that I am not held liable for any loss or damage caused by Australia Post to parcels once they have been posted. I am unable to compensate you should your parcel be lost or damaged whilst in transit. All orders with Extra Cover will be compensated via Australia Post directly. Please contact me prior to finalising your order should you wish to add Extra Cover and / or signature on delivery to your order.

If you need further information in regards to postage please contact me via the contact form or email us at Sales@willowtreesoulgifts.com.au prior to purchasing.

INTERNATIONAL CUSTOMERS
We welcome international buyers. Postage will be calculated at checkout for orders up to 20kgs. For orders over this limit, please contact us for a quote or further information.

Your purchase will be shipped via Australia Post Airmail Service and this does not include tracking or insurance. The item will transfer to a postal service provider/s in the destination country. A signature on delivery may be required for some items. Insurance and tracking is not included in the price. It usually takes a minimum of 15 – 20 business days for items to arrive. Sometimes it can take as long as 5 - 8 weeks, especially at peak times.

International Customers are responsible for ensuring that by importing their purchase, they are abiding with the destination country’s importation laws, customs and any other requirements. The Customer is responsible for any costs additional to the original purchase and shipping invoice, regarding the importation of items purchased from the Willow Tree Soul Gifts. This may include and is not limited to, Customs duties, Quarantine fees, taxes, brokerage fees, fines and levies or additional postage requirements.